Orders & Delivery


WHERE DOES BARE MUM SHIP?

Bare Mum is based in Sydney, Australia, but we ship to mamas all over the world. You may experience longer delivery times when ordering from overseas and other remote areas, but we will always do our best to expedite the dispatch of your order and minimise any delay.


HOW MUCH IS SHIPPING?

We offer free (standard) shipping for domestic orders over $100. For all other domestic orders standard shipping is a flat rate of $10.

For international orders, our flat rate standard shipping costs are as follows:
New Zealand - $20.
Rest of the World - $40.

 

CAN I CHANGE OR CANCEL MY ORDER?

If you need to change, cancel or make any modifications to your order, please contact us as soon as possible at hello@baremum.com.au. Please include your full name and order number in the subject line for us to process your inquiry as quickly as possible.

We strive to process all orders within 1-2 business days and can only accommodate changes to your order if the package has not already been dispatched from our warehouse. We will do our best to respond to your request before your order goes out.


WHEN WILL MY ORDER BE SHIPPED?

All our orders are usually processed and shipped within 48 hours. You will receive a shipping confirmation email as soon as your order has been processed. You can track your order via the tracking number provided on this email.

If you haven't received a shipping confirmation, kindly write to us at hello@baremum.com.au.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Domestic Shipping

Express Post (within Australia) takes up to 1-2 business days.

Standard delivery (within Australia) takes up to 3-5 business days.

Standard delivery to Western Australia takes up to 4-6 business days. Delivery to remote areas may take longer.

* ex weekends and public holidays

International Shipping

International shipping can take anywhere from 5-21 days depending on which country your order is being delivered to. Orders may be subject to delays in customs pending particular items. Should there be any delay in your order you will be notified via the email you have provided.

International orders are shipped at your own risk, damaged items delivered through international shipping methods will not be replaced or refunded.


I HAVEN’T RECEIVED ANY ORDER CONFIRMATION?

In the unlikely event you don’t receive an order confirmation via email shortly after you have completed your order, please reach out to us at hello@baremum.com.au.


HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order is processed, you will receive a shipping confirmation, through which you can check the status of your delivery.

You can also track your shipment here.


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