HAS MY ORDER BEEN ACCEPTED?
You will receive an order confirmation on the email you have registered at check out once your order has been approved and processed.
Once you have placed your order we will hold payment, but we won't deduct the amount until the parcel has left our warehouse. In the unlikely event that your purchase did not go through and a payment holding has been made in your bank account, the reserved amount will be released within 1-5 business days.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept most payment methods. Please select your country at checkout to find out which specific payment methods are available in your region.
You can pay for your purchase with VISA or MasterCard. When you pay with a card, the payment is handled by our payment service provider to guarantee efficient and secure payment.
PayPal is an easy and secure payment option. There is no additional fee when paying with PayPal.
DOES ANYBODY GET ACCESS TO MY PERSONAL PAYMENT INFORMATION?
Your payment information is personal and will not be visible to us, neither can we in any way store this information.
The account information you enter upon checkout is encrypted and sent directly to the payment service provider so only you have access to this information.
WHAT DO I DO IF MY PAYMENT IS DECLINED?
First and foremost, please double-check your card billing details. If your payment is still not going through, reach out to us at firstname.lastname@example.org and we will help you process your order as soon as possible.
WHAT IS YOUR RETURN POLICY?
As a growing environmental concern, we aim to minimise exchanges and returns by continuously improving our products and the information available on our website. Of course, occasionally you might find that a product doesn’t suit you or isn’t exactly what you expected, in which case you will have 30 days to return it after purchase.
Mums who had an emergency c-section and received a Vaginal Birth Recovery Kit can claim a free exchange of their unused/unopened Perineal Restorative Foam for a Skin & Scar Oil within three months of purchase. Please email us at email@example.com to arrange. Domestic orders only.
Unless you qualify for the above, we unfortunately don’t offer exchanges on our products, but feel free to return your unused/unopened product(s) and place another order if you’re looking for something else.
All returned items must be unused, unopened and undamaged, with all labels and original packaging included. You are responsible for ensuring that the consignment is not damaged or lost when returning it to us. For hygienic reasons, underwear is considered final sale.
Unless the return is due to an error on our behalf, you must wear the cost of shipping the returned package.
As soon as we have received the returned package at our warehouse we will refund your order. It usually takes around 1-7 business days for the payment to be visible on your account.
Please email us at firstname.lastname@example.org with your full name and order number to start the process of your return.
We guarantee that the goods you receive are flawless when shipped. Should you receive a faulty product, please contact us via email as soon as possible and provide a detailed description of the fault with a photo showing the fault. We will get back to you with information on how to proceed with the claim.